Order Confirmation
As soon as you place your order, you will receive an order confirmation email.
This means your order has been received in our system and your payment has been pre-authorized.
Shipping Statement
“At CortiezWear, our goal is to offer you the best shipping options – no matter where you are. Our daily mission is to deliver to customers across Germany and ensure you always receive top quality and responsiveness.”
Shipping Updates
Once your order has been placed, you will receive updates on your order status and shipping, including a tracking number, via email once your order has been dispatched.
Shipping Costs
We offer free shipping for all orders within Germany (DE).
Order Acceptance & Pricing
Please note that in some cases, an order may not be processed for various reasons.
The Website reserves the right to reject or cancel any order at any time and without explanation.
You may be asked to provide additional information or documentation, such as your phone number or address, before we accept the order.
To prevent fraud involving credit or debit cards, we reserve the right to validate your payment details before providing the product and to verify your personal information.
This verification may include proof of identity, residence, or banking information.
We reserve the right to cancel orders immediately if we suspect any fraudulent activity.
We strive to provide the most accurate pricing information on the Website. However, errors may occur, such as an item being incorrectly priced.
In such cases, we reserve the right to refuse or cancel the order.
If an item is mispriced, we may either contact you or cancel the order and notify you accordingly.
We reserve the right to reject or cancel such orders regardless of whether the order has been confirmed or your credit card has been charged.
Order Processing Time, Shipping Time & Cut-Off Time (Germany)
Processing Time: 1–2 business days (Monday to Friday)
Shipping Time: 2–4 business days (Monday to Friday)
Order Cut-Off Time: 3:00 PM
All orders placed before 3:00 PM are shipped the same day.
Orders placed after 3:00 PM will be processed the next business day.
What Happens After I Place My Order?
Once your order is placed, you will receive a confirmation email with your order number and receipt.
Please check your spam folder if the confirmation doesn’t appear in your inbox.
If you do not receive a confirmation, please email us at info@cortiezwear.com with the subject line “Order Confirmation Not Received”.
Our team will contact you as soon as possible.
For custom-made items, we will contact you separately to confirm all customizations.
These items will only be processed and shipped once all customization details are received.
How Can I Track My Order?
Easily track your order using the tracking number we send to you via email.
If you haven’t received a tracking number within 7 business days, please contact us at info@cortiezwear.com — we’re happy to help.
CONTACT INFORMATION
Company Name: CortiezWear
Address: 20-22 Hogarth Rd, Earls Court, London, SW5 0PT
United Kingdom
Contact:
📱 +44 020 7373 6155
✉️ info@cortiezwear.com
Business Hours:
Monday – Friday: 8:00 AM – 5:00 PM
